ACUESSENCE SHIPPING POLICY

Last Updated: October 10, 2026

At Acuessence, every order is prepared with care and attention to detail. From our handcrafted soaps and aromatherapy essentials to our artisan candles, we are committed to delivering your products beautifully packaged and in excellent condition.

Please review our Shipping Policy for information regarding shipping destinations, processing times, delivery estimates, and order assistance.

1. SHIPPING DESTINATIONS

Acuessence currently ships exclusively to the following destinations:

• Puerto Rico

• All 50 United States, including Alaska and Hawaii

• Washington, D.C.

We do not offer international shipping or delivery to other U.S. territories, including the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands.

Military APO, FPO, and DPO addresses are not currently supported.

Orders with shipping addresses outside our designated delivery areas cannot be fulfilled.

2. ORDER PROCESSING

Orders are typically processed within 2–4 business days following successful payment confirmation.

Business days are Monday through Friday, excluding applicable federal and Puerto Rico holidays.

Processing includes order verification, product preparation, quality inspection, careful packaging, and transfer to the shipping carrier.

Please note:

• Orders placed during weekends or holidays generally begin processing on the next business day.

• Processing may take longer during holidays, promotional events, product launches, periods of high demand, or unforeseen circumstances.

• Processing times are separate from shipping transit times.

If we anticipate a significant delay in fulfilling your order, we will make reasonable efforts to notify you using the contact information provided at checkout. Any legally required delay notices, cancellation options, or refunds will be provided in accordance with applicable law.

3. ESTIMATED DELIVERY TIMES

Once your order has been shipped, estimated transit times are as follows:

These estimates begin when the shipping carrier accepts your package and do not include order-processing time.

Actual delivery times may vary depending on the destination, selected carrier, service availability, weather conditions, and other circumstances affecting transportation.

Delivery dates are estimates and are not guaranteed unless a specific guaranteed shipping service is expressly offered and purchased.

4. SHIPPING RATES

Shipping charges are calculated and displayed at checkout before your purchase is completed.

Rates may depend on:

• Shipping destination

• Package weight and dimensions

• Products ordered

• Selected shipping service

• Applicable carrier rates and promotions

From time to time, Acuessence may offer complimentary or discounted shipping on qualifying purchases.

Such promotions may be subject to minimum purchase requirements, eligible destinations, promotional periods, or additional conditions disclosed at checkout.

5. SHIPPING CARRIERS AND TRACKING

Acuessence works with established shipping providers, which may include USPS, UPS, FedEx, and other reputable carriers.

Carrier selection may vary depending on your destination, package requirements, and service availability.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Please allow time for tracking details to become active in the carrier's system.

If tracking information has not updated for an extended period, please contact us at zangfumedclinic@gmail.com, including your order number.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your recipient name, street address, apartment or unit number, city, state or territory, ZIP Code, and contact information before submitting your order.

If you discover an error, contact us immediately at zangfumedclinic@gmail.com.

We will make reasonable efforts to correct the address before shipment. However, changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Delays, unsuccessful delivery attempts, or additional expenses resulting from inaccurate or incomplete customer-provided information may be the customer's responsibility, to the extent permitted by applicable law.

7. LOST, DELAYED, OR MISSING PACKAGES

If your shipment appears lost, experiences an unusual delay, or stops showing tracking updates, please contact our customer support team.

Include your:

• Full name

• Order number

• Shipping address

• Tracking number, if available

We will review the shipment details and, when appropriate, assist with initiating a carrier investigation or claim.

If a package is confirmed lost, we will evaluate the circumstances and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

1. Checking your mailbox, front entrance, parcel locker, building reception, and other designated delivery locations.

2. Confirming whether a household member, neighbor, or building representative accepted the package.

3. Checking for carrier delivery notices and contacting the carrier for additional delivery information.

4. Contacting Acuessence if the package remains missing.

We will make reasonable efforts to assist in resolving delivery discrepancies.

8. DAMAGED OR DEFECTIVE SHIPMENTS

Your Acuessence experience matters to us. We carefully package our products, particularly candles, glass containers, and other delicate items, to help minimize damage during transportation.

If your order arrives broken, leaking, defective, or otherwise damaged during shipping, please notify us as soon as reasonably possible at zangfumedclinic@gmail.com.

To help us evaluate the issue, please provide:

• Your order number

• A brief description of the damage

• Clear photographs of the affected product

• Photographs of the original packaging and shipping label, if available

Please retain the damaged product and packaging until the issue has been reviewed, when reasonably possible.

We will evaluate the circumstances and determine an appropriate resolution, which may include replacement, refund, or another remedy consistent with our Refund Policy and applicable law.

Do not use candles in broken containers or any product whose condition raises safety concerns.

9. RETURNED-TO-SENDER PACKAGES

Packages may be returned to Acuessence because of incorrect addresses, unsuccessful delivery attempts, refusal of delivery, or failure to retrieve a package.

If your shipment is returned, we will review the circumstances and advise you of the available options.

If reshipment is requested because of incorrect customer-provided information, refused delivery, or failure to collect the package, additional shipping charges may apply to the extent permitted by law.

Refund eligibility for returned packages is governed by our Refund Policy and applicable law.

10. WEATHER AND UNFORESEEN SHIPPING DELAYS

As a Puerto Rico-based business, Acuessence recognizes that hurricanes, tropical storms, flooding, power outages, and transportation disruptions may occasionally affect our operations and shipping services.

Additional delays may result from:

• Severe weather or natural disasters

• Carrier or transportation disruptions

• Seasonal shipping volume

• Labor interruptions

• Government actions or public emergencies

• Other circumstances beyond our reasonable control

During such events, the safety of our team, customers, and shipping partners remains a priority.

We will make reasonable efforts to communicate significant delays affecting outstanding orders.

Nothing in this policy limits customers' rights to required notices, cancellations, refunds, or other remedies under applicable law.

11. TEMPERATURE-SENSITIVE PRODUCTS

Some Acuessence products, particularly artisan candles and wax-based aromatherapy items, may be sensitive to prolonged exposure to elevated temperatures.

During periods of extreme heat, we may adjust shipping schedules, packaging methods, or carrier selections to help protect product quality.

To preserve your products upon arrival, we recommend:

• Retrieving packages promptly after delivery.

• Avoiding prolonged exposure to direct sunlight or excessive heat.

• Storing candles and other temperature-sensitive items in a cool, dry environment.

Minor cosmetic changes, such as wax softening or surface variations, may occur during temperature fluctuations and do not necessarily indicate a defective product.

If your purchase arrives significantly altered, damaged, or unsuitable for its intended use, please contact us for assistance.

12. P.O. BOXES AND SPECIAL DELIVERY ADDRESSES

Delivery to P.O. Boxes and certain remote or restricted locations depends on carrier availability and the shipping service selected.

P.O. Box delivery is available only when supported by the applicable carrier and only within our designated shipping destinations.

If a carrier cannot deliver to the address provided, we may request an alternative eligible shipping address.

13. MULTIPLE SHIPMENTS

Certain orders may be divided into multiple shipments due to product availability, packaging requirements, or fulfillment considerations.

If your order ships in separate packages, you may receive multiple shipping confirmations and tracking numbers.

Unless disclosed before purchase, you will not incur additional shipping charges solely because Acuessence chooses to divide your order into multiple shipments.

14. ORDER MODIFICATIONS AND CANCELLATIONS

We encourage customers to review all order details carefully before completing a purchase.

If you need to modify or cancel an order, please contact zangfumedclinic@gmail.com as soon as possible.

We will make reasonable efforts to accommodate changes before fulfillment begins.

Once an order has been prepared or transferred to a shipping carrier, modifications or cancellations may no longer be possible, subject to applicable consumer protection laws.

Returns and refunds after delivery are governed by our Refund Policy.

15. SHIPPING POLICY UPDATES

Acuessence reserves the right to update this Shipping Policy to reflect changes in our shipping services, business operations, delivery destinations, or applicable requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Updated terms will apply to orders placed after the effective date of the changes, unless otherwise required by law.

16. CONTACT US

For questions regarding shipping, tracking, delivery concerns, or an existing order, please contact:

ACUESSENCE

Puerto Rico, USA

Email: zangfumedclinic@gmail.com

Please include your order number when requesting assistance with an existing purchase.

We appreciate your trust in Acuessence and look forward to bringing thoughtfully crafted products and everyday moments of wellness to your home.

This Shipping Policy should be read together with our Refund Policy, Privacy Policy, and Terms of Service. Nothing in this policy limits any rights or remedies provided under applicable law.