ACUESSENCE SHIPPING POLICY
Last Updated: August 16, 2026
Thank you for shopping with Acuessence. We carefully prepare and package every order so your products arrive safely and in excellent condition.
This Shipping Policy explains where we ship, order-processing times, estimated delivery times, shipping charges, tracking, and what to do if there is a problem with your shipment.
1. WHERE WE SHIP
Acuessence currently ships to:
At this time, we do not ship internationally.
Certain products may be subject to carrier, regulatory, or geographic shipping restrictions. If an item cannot be shipped to your destination, available shipping options will be displayed at checkout or we will contact you after receiving your order.
2. ORDER PROCESSING
Orders are generally processed within 2–4 business days after payment has been successfully received.
Business days are Monday through Friday, excluding federal and Puerto Rico holidays.
Processing time refers to the time required to prepare, verify, package, and transfer your order to the shipping carrier. Processing time is separate from carrier transit and delivery time.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During holidays, promotional events, product launches, periods of high order volume, severe weather, or other unusual circumstances, processing may take longer.
If we anticipate a significant delay in shipping your order, we will contact you using the email address or other contact information provided with your order.
3. ESTIMATED DELIVERY TIMES
After your order has been processed and transferred to the carrier, estimated delivery times are generally:
Puerto Rico
Approximately 2–5 business days after shipment.
United States
Approximately 3–7 business days after shipment for most destinations.
Orders shipped to Alaska, Hawaii, or more remote locations may require additional transit time.
All delivery times are estimates unless a particular shipping service is expressly identified as guaranteed.
Acuessence cannot guarantee a specific delivery date for standard shipping services.
4. SHIPPING RATES
Shipping charges are calculated and displayed at checkout based on factors that may include:
The shipping charge displayed and accepted at checkout will generally be the shipping amount charged for your order.
From time to time, Acuessence may offer free or discounted shipping promotions. Such promotions may be subject to minimum purchase amounts, geographic restrictions, promotional periods, or other conditions.
Unless expressly stated otherwise, free-shipping promotions apply only to eligible destinations and orders specified in the applicable promotion.
5. SHIPPING CARRIERS
Acuessence may use USPS, UPS, FedEx, or other reputable shipping and logistics providers depending on destination, product type, service availability, and shipping method.
The carrier used for a particular order may vary.
Available shipping methods and applicable charges will be displayed during checkout when available.
6. ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link after your order has been transferred to the carrier.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Carrier tracking information is provided by the applicable carrier. Acuessence does not control the frequency or accuracy of carrier tracking updates.
If your tracking information has not updated for an extended period or indicates an apparent delivery problem, please contact us at:
zangfumedclinic@gmail.com
Please include your order number so we can assist you.
7. ACCURATE SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting your order, please verify:
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Recipient name
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Street address
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Apartment, unit, or suite number, if applicable
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City
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State or territory
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ZIP Code
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Telephone number and email address, when requested
Acuessence is not responsible for delays or delivery failures caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by law.
If you discover an error in your shipping address, contact us as soon as possible at:
zangfumedclinic@gmail.com
Please include your order number and the correct shipping address.
We will make reasonable efforts to update your information before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.
8. RETURNED-TO-SENDER PACKAGES
A package may be returned to Acuessence because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect a package, or another carrier-related reason.
If your package is returned to us, please contact:
zangfumedclinic@gmail.com
We will review the circumstances and contact you regarding available options.
If you request reshipment and the return resulted from incorrect information provided by the customer, refusal of delivery, or failure to collect the package, additional shipping charges may apply to the extent permitted by law.
Any refund for a returned package will be handled in accordance with our Refund Policy and applicable law.
9. LOST OR MISSING PACKAGES
If tracking indicates that your package is delayed, lost, or has stopped moving for an unusual amount of time, please contact us at:
zangfumedclinic@gmail.com
Include your:
We will review the shipment information and, where appropriate, assist with a carrier inquiry or claim.
Please contact us promptly if you believe a package has been lost.
Nothing in this Shipping Policy limits any rights or remedies available to you under applicable law.
10. PACKAGES MARKED "DELIVERED"
If carrier tracking shows that your package was delivered but you cannot locate it, we recommend first:
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Checking the delivery area, mailbox, front entrance, side or rear entrance, parcel locker, building reception area, or other location where the carrier may have left the package.
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Checking with members of your household, neighbors, building management, or reception staff who may have accepted the package.
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Allowing a reasonable period for the carrier's delivery status to update, as some packages may be scanned as delivered shortly before final delivery.
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Contacting the applicable shipping carrier.
If you still cannot locate the package, contact us at zangfumedclinic@gmail.com with your order number and tracking information.
We will make reasonable efforts to assist you with the carrier.
11. DAMAGED SHIPMENTS
We take care when packaging Acuessence products, particularly candles, glass containers, and other fragile items.
If an item arrives damaged, broken, leaking, defective, or otherwise materially affected during shipping, please contact us as soon as reasonably possible at:
zangfumedclinic@gmail.com
Please include:
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Your order number
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A description of the problem
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Photographs of the damaged product
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Photographs of the shipping package
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Photographs of the shipping label, when possible
Please retain the damaged product and original packaging until we advise you whether they are needed for a carrier claim.
Eligible damaged items will be addressed in accordance with our Refund Policy and applicable law.
12. DELAYS OUTSIDE OUR CONTROL
Once an order has been transferred to a shipping carrier, transit may be affected by events outside Acuessence's reasonable control.
These events may include:
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Severe weather
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Hurricanes and tropical storms
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Natural disasters
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Carrier disruptions
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Transportation interruptions
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High seasonal shipping volume
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Labor disputes
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Government actions
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Public emergencies
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Incorrect delivery information
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Other circumstances outside our reasonable control
Estimated delivery dates may change as a result of these events.
However, nothing in this Section limits any right you may have to cancellation, notice, refund, or another remedy under applicable law.
13. PUERTO RICO WEATHER AND SHIPPING CONDITIONS
Because Acuessence operates in and serves Puerto Rico, hurricanes, tropical storms, flooding, port disruptions, power outages, and other severe weather events may temporarily affect order processing, carrier operations, and transit times.
During such events, the safety of our team, customers, and carrier personnel takes priority.
Where possible, we will provide updates regarding significant shipping disruptions affecting outstanding orders.
14. DELIVERY DURING HOT WEATHER
Certain Acuessence products, including candles, wax-based products, and some aromatic products, may be sensitive to prolonged exposure to high temperatures.
During periods of extreme heat, we may modify shipping schedules, packaging methods, or carrier options where reasonably necessary to protect product quality.
After delivery, we recommend retrieving temperature-sensitive packages promptly and avoiding prolonged exposure to direct sunlight or extreme heat.
Minor softening, sweating, or changes caused by temperature fluctuations do not necessarily indicate that a product is unsafe or defective. Please refer to the applicable product instructions and contact us if you have concerns about the condition of your product.
15. P.O. BOXES AND SPECIAL ADDRESSES
Availability of delivery to P.O. Boxes, military addresses, rural addresses, or other special delivery locations depends on the shipping carrier and service selected.
If a particular shipping method cannot deliver to the address you provide, that option may not appear at checkout or we may contact you for an alternative delivery address.
16. MULTIPLE SHIPMENTS
In some circumstances, products from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number.
Unless otherwise disclosed, you will not be charged additional shipping solely because Acuessence elects to divide an order into multiple shipments.
17. ORDER CHANGES AND CANCELLATIONS
Please review your order carefully before submitting it.
If you need to change or cancel an order, contact us as soon as possible at:
zangfumedclinic@gmail.com
We will make reasonable efforts to accommodate your request before fulfillment begins.
Once an order has been processed, packaged, or transferred to a shipping carrier, we may be unable to change or cancel it.
Returns after delivery are governed by our Refund Policy.
18. DELIVERY ESTIMATES ARE NOT PROCESSING TIMES
Processing and delivery are separate.
For example, if an order requires 2–4 business days to process and the selected shipping service estimates 3–7 business days in transit, the estimated total time from order placement to delivery may be approximately 5–11 business days.
These estimates exclude weekends, holidays, severe weather, and other unexpected delays unless otherwise specified.
19. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in our carriers, delivery areas, shipping rates, business practices, or legal requirements.
The most current version will be posted on this page with an updated "Last Updated" date.
Changes will apply to orders placed after the updated policy becomes effective unless applicable law requires otherwise.
20. CONTACT US
If you have questions regarding shipping or the status of your order, please contact:
Acuessence
Email: zangfumedclinic@gmail.com
Puerto Rico
Please include your order number when contacting us about an existing order.
This Shipping Policy should be read together with our Terms of Service, Refund Policy, and Privacy Policy.
